Policies & Terms

Service Agreement​

• Standard Cleaning: Covers general upkeep such as vacuuming, sweeping, mopping, wiping surfaces, exterior of appliances, bathroom cleaning, trash removal, and light dusting.

• Deep Cleaning: Includes everything in Standard Cleaning plus moving furniture and couches, cleaning inside cabinets, sanitizing doors/knobs/switches, wiping vents and AC units, dusting/wiping picture frames, and detailing hard-to-reach areas.

• Move-In/Move-Out Cleaning: Tailored to reset a home before or after a move; includes detailed cleaning of all living spaces, kitchens, and bathrooms.

• Vacation Rental / Airbnb Turnover: Focused on fast, detailed cleaning, restocking essentials (if requested), and ensuring guest-ready presentation.

• Custom Cleaning: Flexible cleaning based on the customer’s chosen priorities.

• Safety Limits: We do not climb higher than a step stool, move extremely heavy furniture, or clean hazardous areas (mold, hoarding, biohazards)

​

 Pricing & Payments

​

• Transparency: All pricing is discussed in advance—no hidden fees.

• Quotes: Estimates are based on home size, condition, and requested services. Quotes may adjust if conditions differ at the time of service.

• Payment Methods: Cash, credit/debit, and checks are accepted.

• Timing: Payment is due upon completion of service unless otherwise arranged in writing.

• Late Payments: Invoices not paid within 7 days may incur a late fee of $25.

​

Scheduling, Cancellations & Rescheduling

​

• Hours of Operation: Monday–Saturday, 8:00am–4:00pm. Closed Sundays.

• Advance Notice: Please give at least 24 hours’ notice for cancellations or rescheduling.

• Cancellation Fees: Less than 24 hours’ notice may result in a $50 cancellation fee.

• No-Show Policy: If our team cannot access your home, a trip charge of $50 may apply.

• Rescheduling: We will always work with you to find the soonest available time that works for both sides.

• Team Delays: If our cleaners are running late, we will notify you promptly.

​

Satisfaction Guarantee

​

• We stand by our work. If you are unsatisfied with any area, notify us within 24 hours and we will return to re-clean that area at no charge.

• Refunds are not typically offered since services are labor-based, but re-cleaning is always guaranteed.

​

Liability & Insurance

​

• A&C Cleaning Services is fully insured.

• We are not responsible for:

  • Items that are improperly secured (falling shelves, unstable furniture, loose wall hangings).

  • Normal wear and tear or pre-existing damage.

  • Accidents due to cluttered or unsafe conditions.

• Customers are encouraged to secure fragile or irreplaceable items before service.

• In rare cases of accidental damage caused by our team, we will review claims promptly and work toward fair resolution.

​

Customer Responsibilities

​

• Ensure access to the property (keys, codes, entry instructions).

• Secure pets before service begins.

• Declutter areas to allow proper cleaning (e.g., picking up toys, laundry, dishes unless dish cleaning was booked).

• Notify us of any special instructions (allergies to cleaning products, sensitive surfaces, etc.).

​

Health & Safety Standards

​

• We use professional-grade cleaning products and sanitation wipes on high-touch areas.

• Customers may request eco-friendly or low-chemical alternatives at booking.

• For staff safety, we cannot handle biohazards, mold, or pest infestations.

• If smoking or unsafe air quality is present in the home, we reserve the right to end service.

​

Privacy Policy

​

• We respect your privacy. Customer data (name, address, contact info) is used strictly for scheduling and communication.

• We do not share or sell personal information to third parties.

• Before-and-after photos may only be taken with your consent and will never include personal belongings.

​

Entry & Lockout Policy

​

• If you are not home during service, please provide a safe method of entry.

• If our cleaners cannot access the property, a $50 lockout fee may apply.

• Customers are responsible for ensuring any alarm systems are properly disarmed or codes provided.

​

Pets Policy

​

• Pets must be safely secured during cleaning.

• Our team loves pets but cannot clean up pet waste, litter boxes, or accidents unless pre-arranged.

​

Terms of Use

​

• By booking with A&C Cleaning, you agree to these policies and terms.

• Policies may be updated from time to time; the most current version will always be available on our website.